Terms of Service

§ 1. Account creation and age

§ 1.1 Who can use Frontrow

You may create a Frontrow account and purchase tickets if you are at least 13 years of age. If you are located in the European Economic Area, the minimum age is 16 years, consistent with GDPR Art. 8 and [COUNSEL TO CONFIRM: the applicable minimum age in each EEA member state where Frontrow is offered, as Art. 8(1) permits member states to lower the threshold to 13].

If you are between 13 and 18 (or the age of majority in your jurisdiction), you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. By using the platform, you represent that this is true.

[COUNSEL TO CONFIRM: COPPA (15 U.S.C. § 6501; 16 CFR Part 312) prohibits collection of personal information from children under 13 without verifiable parental consent. Frontrow does not implement hard age-gate verification at launch. If the platform has constructive knowledge that a user is under 13, COPPA compliance obligations are triggered. Counsel to advise on whether the credit-card-as-age-signal available at checkout mitigates this risk sufficiently.]

§ 1.2 Account responsibilities

You are responsible for maintaining the confidentiality of your account. You must provide accurate information when creating your account. You may not create an account on behalf of someone else or impersonate another person.

We use magic-link email authentication — we do not store passwords. You are responsible for the security of your email inbox.

If you believe your account has been compromised, contact support@iaminit.live immediately.

§ 1.3 One account per person

Each Frontrow account must correspond to a single real person. Corporate accounts for promoters or managers may be created only with our express written consent.

§ 2. Acceptable use

By using Frontrow, you agree not to:

(a) Record or redistribute performance content. You may not record, screen-capture, extract, or otherwise copy any audio, video, or audiovisual content from a Frontrow concert beyond the short promotional clips that Frontrow explicitly authorizes and provides to you. The performance content you access is licensed to you for personal viewing only and does not transfer any ownership or redistribution right. See § 6 (Intellectual Property).

(b) Scrape or crawl the platform. You may not use automated tools, bots, scrapers, or crawlers to extract data from iaminit.live or any Frontrow API beyond authorized uses.

(c) Scalp tickets or resell at a premium. You may not sell, transfer, or offer to sell or transfer a Frontrow ticket at any price above the face value you paid. The only authorized transfer mechanism is the gift-to-friend feature described in § 3.1(c). Any ticket sold or offered for sale at above face value is void, and the associated account is subject to termination under § 11.

(d) Bypass identity controls. Front Row and VR tickets are identity-locked to your Frontrow account via a rotating QR code. You may not share, copy, screenshot, or distribute your ticket QR for use by any other person. Tickets are non-transferable except via the gift-to-friend mechanism.

(e) Interfere with the platform. You may not attempt to disrupt, overload, or compromise the security of Frontrow's infrastructure, introduce malware, or exploit vulnerabilities.

(f) Violate others' rights. You may not use Frontrow to harass, abuse, defame, or threaten others, or to violate any applicable law.

§ 3. Tickets, tiers, and refunds

§ 3.1 The three concert tiers

Frontrow concerts are available in three tiers:

(a) Standard — $8. A 2D livestream of the performance, delivered via HLS video. You may watch on any supported browser or device. The Standard tier does not include a Front Row group room or VR spatial audio.

(b) VR 180° — $25. A 180-degree spatial video stream, optimized for VR headsets (including Meta Quest 3) and viewable in-browser in a 180° player. The VR tier includes spatial audio mixing.

(c) Front Row — $75. A real-time group room with up to 10 seats in a LiveKit-powered shared space, where you and up to 9 other fans share a virtual room during the performance. Seats in a Front Row room are sold individually; purchasing a seat does not purchase the entire room unless all 10 seats are purchased by a single buyer. Front Row tickets are identity-locked to the purchasing account. You are in the room as yourself.

[COUNSEL TO CONFIRM: When a single buyer purchases all 10 seats at $75 each ($750 total), the Front Row group purchase must comply with FTC Junk Fees Rule, 16 CFR § 464.2(a) — the $750 total must be the total price including all mandatory fees.]

(d) VOD replay access. Following each concert, replay access is available by tier: Standard ticket holders have 24 hours of replay access; VR 180° ticket holders have 7 days; Front Row ticket holders have permanent replay access. [COUNSEL TO CONFIRM: "permanent" replay access means a license to access the recording for as long as Frontrow makes it available — it is not a sale of a copy. The VOD access is a license, not a transfer of ownership.]

(e) Gift to friend. You may transfer a ticket to one other person before the event begins using the gift-to-friend feature in your account. A gift transfer is a one-time, face-value-only transfer and cannot be reversed once completed. Gifted tickets may not themselves be transferred again.

§ 3.2 Pricing and fees

The price displayed on the concert detail page is the total price you will pay, including all mandatory fees. We do not add service fees, platform fees, or processing fees after you see the headline price. Government-imposed taxes applicable to your jurisdiction may be displayed separately but will be calculated and disclosed before you reach the payment step. See also our compliance with the FTC's Rule on Unfair or Deceptive Fees, 16 CFR Part 464.

Tipping is optional and is never included in the headline ticket price. See § 4 (Tipping).

§ 3.4 Cancellations by Frontrow or the artist

If Frontrow or the artist cancels a scheduled concert before it begins, all ticket holders for that concert will receive a full refund under the same process described in § 3.3. Frontrow will notify ticket holders by email within 2 hours of a confirmed cancellation decision.

§ 4. Tipping

Frontrow allows you to send a voluntary tip to an artist at any point during or after a concert. Tips are processed through Stripe.

Revenue split. 90% of each tip is disbursed to the artist; 10% is retained by Frontrow as a platform fee. This split is disclosed in the tip interface before you confirm the tip.

Tips are non-refundable except where the tip transaction is identified by Stripe as fraudulent and reversed pursuant to Stripe's standard fraud-reversal process. A voluntary tip that you authorized is not refundable on the basis of dissatisfaction with the performance.

Tips are optional. No tip is required to complete a ticket purchase or to access any concert tier. Tips are never included in the headline ticket price and are always opt-in.

§ 5. Subscription tier

Frontrow intends to offer a subscription tier that provides artists' fans with ongoing access benefits and ticket discounts. The subscription tier will be subject to a separate set of subscription terms that comply with the California Automatic Renewal Law, Cal. Bus. & Prof. Code §§ 17600–17606, as amended by AB-2863 (eff. July 1, 2025), including click-to-cancel parity, pre-checkout clear-and-conspicuous disclosure, and affirmative separate consent to auto-renewal.

When the subscription tier launches, its terms will appear at § 9 of these Terms (reserved), and subscribers will receive the legally required acknowledgment within 7 days of signup. No user will be enrolled in any auto-renewing subscription without affirmative opt-in under a separate consent flow, distinct from acceptance of these Terms.

The subscription tier will not launch until outside counsel has completed the ARL audit required by the cross-functional plan and has confirmed click-to-cancel parity. See CALIFORNIA_ARL_SUBSCRIPTION_COMPLIANCE_CHECKLIST.md.

§ 6. Intellectual property

§ 6.1 The platform

Frontrow owns the iaminit.live platform, including its software, design, trademarks, and all platform content that Frontrow creates (interface elements, editorial copy, data models). Your use of the platform does not transfer any ownership of platform intellectual property to you.

§ 6.2 Performance content

Artists own their performance content. Frontrow licenses the right to stream that content to ticket holders under the terms of the Artist Agreement. When you purchase a ticket, you receive a personal, non-transferable, non-sublicensable license to view the performance stream for personal, non-commercial purposes during the live event and, where tier entitles you to replay access, during the replay window in § 3.1(d). This license does not include any right to:

• record, capture, or copy the stream;
• redistribute, rebroadcast, or publicly perform the stream;
• create derivative works from the stream; or
• use the stream for any commercial purpose.

§ 6.3 DMCA repeat-infringer policy

In accordance with 17 U.S.C. § 512(i)(1)(A), Frontrow has adopted and will reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of copyright. A "repeat infringer" is, presumptively, any user against whose account Frontrow has received three (3) notices of claimed infringement compliant with 17 U.S.C. § 512(c)(3) within any rolling twelve (12)-month period, provided that Frontrow may terminate at fewer than three notices, or decline to terminate at three notices, where the totality of the circumstances — including the egregiousness of the conduct, prior warnings, the user's response, and any submitted counter-notifications — so warrants. Frontrow maintains records of all notices, warnings, and terminations sufficient to demonstrate reasonable implementation of this policy. See BMG Rights Mgmt. (US) LLC v. Cox Commc'ns, Inc., 881 F.3d 293 (4th Cir. 2018); Sony Music Entm't v. Cox Commc'ns, Inc., 93 F.4th 222 (4th Cir. 2024).

[COUNSEL TO CONFIRM: threshold is consistent with BMG Rights Mgmt. (US) LLC v. Cox Commc'ns, Inc., 881 F.3d 293 (4th Cir. 2018) and Sony Music Entm't v. Cox Commc'ns, Inc., 93 F.4th 222 (4th Cir. 2024)]

To submit a DMCA copyright notice, use the contact information at iaminit.live/legal.

§ 6.4 Your content

Your Frontrow account display name and profile photo are content you submit to the platform. You grant Frontrow a limited license to display your display name within the platform (e.g., in a Front Row group room participant list) for the purpose of delivering the service you purchased. Frontrow does not claim ownership of your display name or profile photo.

§ 7. User-generated content — P2 placeholder

Frontrow plans to introduce features in a future product phase ("P2") that may include in-room participant chat, group-photo capture, and the ability for participants to share clips from Front Row group rooms. These features involve user-generated content ("UGC") and will require:

• A separate UGC consent flow, distinct from acceptance of these Terms, that clearly discloses what is captured and how it is used;
• A written release satisfying the requirements of Cal. Civ. Code § 3344, N.Y. Civil Rights Law §§ 50–51, and the Illinois Right of Publicity Act, 765 ILCS 1075, to the extent any UGC feature captures likeness in a commercial context;
• An age gate verifying that participants in any biometric-adjacent feature are at least 18 years of age, consistent with the UGC Consent Stub (UGC_CONSENT_STUB_FOR_P2.md); and
• A per-clip revocation mechanism extending the § 7.3(d) revocation right from the Artist Agreement to user-side captures.

No in-room audio or video of Frontrow participants is currently captured, stored, or redistributed beyond the real-time LiveKit stream delivery. The Spatial Photo feature (capture of a still image from Front Row group rooms) is governed by § 7.3 of the Artist Agreement and applies only to the artist's likeness, not to participants. No face geometry or biometric identifier is generated by any current Frontrow feature.

This § 7 placeholder will be replaced with operative UGC Terms before any UGC capture feature launches. Launching any UGC capture feature without replacing this placeholder with counsel-approved operative terms is a release blocker.

§ 8. Disclaimers and limitation of liability

§ 8.1 Disclaimers

The Frontrow platform and all concerts streamed through it are provided "as is" and "as available." To the fullest extent permitted by applicable law, Frontrow disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Frontrow does not warrant that the platform will be uninterrupted, error-free, or free of viruses.

Frontrow does not warrant the quality, accuracy, or completeness of any concert stream. Live events are inherently subject to technical variability; the refund SLA in § 3.3 is your sole remedy for a concert that does not begin as scheduled.

§ 8.2 Limitation of liability

To the fullest extent permitted by applicable law, Frontrow's total cumulative liability to you for all claims arising out of or relating to these Terms or your use of the platform is limited to the total fees you paid to Frontrow in the twelve (12) months preceding the event giving rise to the claim.

[COUNSEL TO CONFIRM: whether to set a minimum floor (e.g., "but not less than $25") and whether the 12-month look-back period is appropriate for Front Row fans with multi-year purchase histories]

In no event will Frontrow be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, even if Frontrow has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain damages; in those jurisdictions, the foregoing limitation applies to the fullest extent permitted.

Nothing in these Terms limits Frontrow's liability for: (i) fraud or willful misconduct; (ii) death or personal injury caused by negligence; or (iii) any other liability that cannot be limited or excluded by applicable law.

§ 9. Dispute resolution — arbitration

§ 9.1 Informal resolution first

Before initiating arbitration, you agree to contact support@iaminit.live and give Frontrow 30 days to resolve the dispute informally. Frontrow will similarly contact you at your account email before initiating any formal proceeding. This requirement does not apply to requests for emergency injunctive or provisional relief.

§ 9.2 Binding arbitration

If informal resolution fails, any claim or dispute between you and Frontrow arising out of or relating to these Terms, the platform, or any Frontrow concert will be resolved by binding arbitration on an individual basis. You waive any right to participate in a class action, class arbitration, or representative action, except as provided in § 9.4.

Arbitration will be conducted by [COUNSEL TO CONFIRM: JAMS under its Consumer Arbitration Minimum Standards, or the American Arbitration Association under its Consumer Arbitration Rules], with a single neutral arbitrator, in [COUNSEL TO CONFIRM: San Francisco, California, or a virtual proceeding]. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

[COUNSEL TO CONFIRM: fee allocation — under AAA Consumer Rules, filing fees above $200 are borne by Frontrow for consumer claims. Confirm whether JAMS Consumer Standards require the same and whether Frontrow wants to commit to this in the contract text.]

AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011), upholds class-action waivers in arbitration agreements governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.), which applies to these Terms as a contract evidencing a transaction in interstate commerce.

§ 9.3 Carve-outs — what is NOT subject to arbitration

The following disputes are not subject to mandatory arbitration:

• Claims by either party for emergency injunctive or provisional relief in aid of arbitration;
• Claims by Frontrow or any third-party rightsholder for infringement of intellectual property rights (copyright, trademark, patent, trade secret), which may be brought in the United States District Court for the Northern District of California or in any court of competent jurisdiction;
• Claims that either party may bring in small claims court if the claim qualifies for that court's jurisdiction.

§ 9.4 PAGA carve-out

Nothing in this § 9 is intended to waive any unwaivable right under California's Private Attorneys General Act, Labor Code § 2699 et seq. [COUNSEL TO CONFIRM: Frontrow's relationship with users is as consumers, not employees; PAGA exposure is unlikely. Confirm this carve-out is precautionary and does not expand PAGA standing to consumer claims.]

§ 9.5 Opt-out

You may opt out of the arbitration agreement by sending written notice to legal@iaminit.live within 30 days of first agreeing to these Terms. Opt-out does not affect your right to use the platform.

§ 10. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction there.

For users located in the European Economic Area: nothing in these Terms limits rights you have under applicable EU consumer-protection law, including the right to bring a claim before a court in your country of habitual residence.

§ 11. Termination

§ 11.1 Your right to terminate

You may terminate your Frontrow account at any time by contacting support@iaminit.live or using the account-deletion flow in Account Settings. Upon termination, your access to future concerts ceases immediately; purchased ticket-access rights for concerts already paid for survive termination through the applicable replay window.

§ 11.2 Our right to terminate or suspend

Frontrow may terminate or suspend your account immediately, without prior notice, if you:

• violate these Terms (including the acceptable-use provisions in § 2 or the DMCA repeat-infringer policy in § 6.3);
• provide fraudulent payment information or initiate fraudulent chargebacks;
• attempt to circumvent identity controls or ticket anti-scalping measures;
• pose a legal risk to Frontrow or other users; or
• use the platform in a manner that we reasonably determine is harmful to artists, fans, or the platform's reputation as a venue.

If we terminate your account for a reason not attributable to your breach, we will refund any tickets you purchased for future concerts.

§ 12. Changes to these Terms

We will post changes to these Terms at iaminit.live/legal/terms with a revised "Effective date." For material changes, we will notify you by email at least 30 days before the change takes effect. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms, except where a specific provision (e.g., the arbitration clause in § 9) requires fresh opt-in consent.

If we add UGC features or a subscription tier, we will treat the corresponding new Terms sections as material changes requiring affirmative acceptance from affected users.